Can I order a gift certificate? [Back to Top]
Cry Baby Ranch issues gift certificates in any amount you would like. They have our usual groovy graphics and come with an equally cool envelope. They make a nice gift all by themselves or are a great add on to something you have already found on the site.
Do you charge sales tax? [Back to Top]
Sales tax is charged only on orders sent within the state of Colorado. ColoradoState laws require that we charge sales tax on the full amount of the product order (not including shipping).
How can I contact you? [Back to Top]
Cry Baby Ranch
1421 Larimer St
How do I place an order?
[Back to Top]
All you have to do to place an order is go through the site an pick out what you want. Add your items to your cart and when you are finished shopping, hit the "View Cart" button. Here you will be able to modify your cart. When you are all set, hit the "I'm ready to checkout" button. On this page you will be asked for some information. Follow the instructions and you're on your way. If you have any trouble, we are available to talk you through the process during our business hours: M-Th 10-7, F&S 10-8 and Sun 11-4 MST
I received my package as a gift. May I return it? [Back to Top]
You may return your gift for exchange or store credit only. Call Cry Baby Ranch at 303-623-3979 or email us at firstname.lastname@example.org to obtain a Product Return Form. Simply fill out this form and send it and the item(s) back within 30 days of receipt of your gift.
May I cancel my order?[Back to Top]
If you request to cancel your order or items on your order, we will attempt to cancel these items if your request is falls within one hour of placing your order (please note that all order cancellation requests must be made before 7 pm MST!). In order to make a cancellation request, please call 303-623-3979, as these requests must be received via phone. If our Customer Lines are engaged, you will be asked to leave a message. Please include your order number and contact details. If you do leave a message we cannot guarantee the order will be cancelled and if the order ships, shipping charges will not be refunded.
What are your shipping rates and policies?[Back to Top]
For a detailed summary of our shipping charges and policies, please visit our page at the top called "Shipping Rates". Most purchases are shipped the following day of the order date from Cry Baby Ranch in Colorado, to arrive within five to seven business days of receipt of the order. For overnight or express delivery, please allow one day from order date to fill the order. Note: Items sent directly from our suppliers (i.e. furniture or certain larger items) may take longer, and items ordered together may not arrive in the same box. Certain heavy or oversize items cannot be shipped outside the contiguous 48 states. Orders being shipped to AK or HI will be charged an additional $5 for standard delivery. Certain heavy or oversize items cannot be shipped outside the contiguous 48 states. We regret that we cannot ship to US P.O. Boxes or foreign countries.
What is your return policy? [Back to Top]
At Cry Baby Ranch, customer service is our top priority. We take pride in all of the products that we carefully select and stand behind the quality of our merchandise. If for some reason you are not completely satisfied with your purchase from Cry Baby Ranch, you can return the merchandise for a full refund less shipping costs within 10 days of shipping. After 10 days, only store credit will be issued, and after 30 days, all sales are final. (We do make some exceptions so feel free to call so we can see if it's possible.) Please note, the merchandise must be unused and in the original packaging. All special order items and items bought on Sale are final sales. If you do have any problem with your order, please do the following: Call 303-623-3979 or email us at Admin@CryBabyRanch.net within 10 business days from receipt of goods to obtain a Return Authorization.
What methods of payment do you accept? [Back to Top]
Cry Baby Ranch accepts Visa, MasterCard, American Express, Discover Card, and Money Orders. All Funds must be in U.S. Dollars. Credit Cards: You can safely enter your entire credit card number, via our secure server, which encrypts all submitted information. We bill all Credit Card orders the day we receive your order. Your order will be shipped the next business day if received before 3 pm MST, and within two business days if after 3 pm MST. If an item is on backorder, we will only charge your credit card when it ships. Money Orders must be drawn on a U.S. bank and made out to Cry Baby Ranch. Send copy of order along with your money order to: Cry Baby Ranch Att: Order Processing 1421 Larimer St., Denver, CO 80202.
Where is your store located? [Back to Top]
Please come and visit our store - we have everything groovy and western and many items you won’t find on the website! Cry Baby Ranch is located at 1421 Larimer Street
in the heart of the Historic Larimer Square
in LODO (just north of downtown.
Will you send me an invoice? [Back to Top]
You will receive a confirmation email invoice of your order at the conclusion of the ordering process. If you misplace this confirmation, we will be more than happy to forward an additional copy. All orders shipped from Cry Baby Ranch will include a packing slip or invoice.